At THE WATCH HOUSE, we want you to be completely satisfied with your purchase. We have a hassle-free return and refund policy in place for your convenience. Please read our policy below for more information.
Return Eligibility: You can return a product if it is damaged, defective, or if you have received the wrong product. To be eligible for a return, the product must meet the following criteria:
- Unused
- In its original packaging
- With all tags attached
Important: An unboxing video is mandatory for processing a return or exchange. Requests without an unboxing video will not be accepted under any circumstances.
Return Period: The return process must be initiated within 7 days of receiving the product. Late requests will not be entertained.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and credited back to your original payment method within 7-10 business days.
Exchange: In cases of damaged or defective products, you may opt for an exchange instead of a refund. Our customer care team will assist you in arranging a replacement product as quickly as possible.
Non-Returnable Items: Certain items are not eligible for return, including but not limited to:
- Products marked as final sale
- Gift cards
- Customized or personalized items
Additional Options:
- Store Credit: If you prefer, we can issue store credit instead of a refund. Store credit can be used for future purchases on our platform.
- Partial Refunds: In some cases, partial refunds may be offered for items that are not in their original condition, are damaged, or are missing parts.
Policy Updates: Please note that our return and refund policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates.
If you have any further questions or concerns, our customer support team is here to assist you.
Thank you for choosing THE WATCH HOUSE for your fashion needs!